1. Introduction
Lumora Energy ("we", "us", or "our") is committed to protecting your privacy and the privacy of children whose data we may process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumora-energy.com or use our services.
We are registered as a data controller with the Information Commissioner's Office (ICO). Our registration number is ZA987654.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Complete our contact or booking forms
- Enrol a child in our programmes
- Subscribe to our newsletter
- Communicate with us via email or other channels
This may include:
- Your name and contact details (email, address)
- Your child's name, age, and relevant educational information
- Programme preferences and booking history
- Payment information (processed securely through third-party providers)
2.2 Information About Children
Given the nature of our services, we collect limited information about children, including:
- Name and age
- Learning preferences or requirements (if disclosed)
- Progress and attendance records
- Emergency contact information
We only collect children's information with parental or guardian consent.
2.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and approximate location
- Pages visited and time spent on site
- Referring website
3. How We Use Your Information
We use collected information to:
- Process bookings and deliver our educational programmes
- Communicate about sessions, schedules, and administrative matters
- Send progress updates to parents and guardians
- Improve our services and develop new programmes
- Respond to enquiries and provide customer support
- Comply with legal obligations
- With your consent, send marketing communications about our services
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual necessity: To deliver services you have booked
- Legitimate interests: To improve our services and communicate about your bookings
- Consent: For marketing communications and processing children's data
- Legal obligation: To comply with applicable laws and safeguarding requirements
5. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Who assist with payment processing, email delivery, and website hosting
- Schools: When delivering school partnership programmes, with appropriate consent
- Legal authorities: When required by law or to protect safety
All third parties are required to maintain confidentiality and security of your data.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, typically:
- Booking and attendance records: 6 years
- Contact form submissions: 2 years
- Marketing preferences: Until you unsubscribe
- Children's learning records: 3 years after last attendance
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Staff training on data protection
- Access controls and authentication measures
9. Children's Privacy
We take extra care to protect children's privacy. We:
- Only collect children's data with parental consent
- Limit data collection to what is necessary for our programmes
- Do not use children's data for marketing
- Provide parents full access to their child's information
10. Cookies
Our website uses cookies. For detailed information, please see our Cookies Policy.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
12. Contact Us
For questions about this Privacy Policy or our data practices:
Lumora Energy
Unit 14, The Custard Factory
Gibb Street, Digbeth
Birmingham B9 4AA
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office at lumora-energy.com.