What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies allow websites to remember your actions and preferences (such as login details, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you return to the site or browse from one page to another.
How We Use Cookies
Lumora Energy uses cookies for the following purposes:
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas of the website, and remembering your cookie consent preferences. The website cannot function properly without these cookies.
| Cookie Name | Purpose | Duration |
|---|---|---|
| cookie_consent | Stores your cookie consent preferences | 1 year |
| session_id | Maintains your session while browsing | Session |
Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie Name | Purpose | Duration |
|---|---|---|
| form_data | Remembers form inputs if you navigate away | 7 days |
| selected_service | Remembers programme selection across pages | Session |
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttles request rate | 1 minute |
Your Cookie Choices
When you first visit our website, you will be shown a cookie banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time.
Accepting Cookies
By clicking "Accept" on our cookie banner, you consent to our use of all cookies as described in this policy.
Rejecting Cookies
By clicking "Reject" on our cookie banner, only essential cookies will be used. This may affect some functionality on our website.
Managing Cookies Through Your Browser
You can also control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block all cookies
- Clear all cookies when you close the browser
Please note that blocking all cookies may affect the functionality of this and other websites you visit.
Browser-Specific Instructions
To manage cookies in your browser, please refer to the following guides:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data
Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies. The third parties include:
- Google Analytics: For website usage analysis. Google Privacy Policy
We encourage you to review the privacy and cookie policies of these third parties.
Local Storage
In addition to cookies, we use local storage to remember certain preferences on your device. This includes:
- Your cookie consent choice
- Form data for convenience if you navigate away mid-form
Local storage data remains on your device until you clear your browser data.
Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about our use of cookies, please contact us:
Email: [email protected]
Address: Lumora Energy, Unit 14, The Custard Factory, Gibb Street, Digbeth, Birmingham B9 4AA